01 About Dale City Supermarket

Dale City Supermarket provides grocery, dairy, household, and other retail products through our online and/or physical store services.

We reserve the right to update, modify, or discontinue any part of our website or services at any time without prior notice.

02 Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

• Product images may differ slightly from the actual product.
• Packaging and labeling may change from time to time.
• Product availability may change without notice.
• We reserve the right to correct errors or inaccuracies.
• We cannot guarantee that every product shown online will always be available.

If an ordered product is unavailable, we may contact you regarding a suitable replacement or refund, depending on the circumstances.

03 Prices

All prices displayed on the website are subject to change without notice.

The final price of an order may depend on the products selected, applicable taxes, delivery charges, discounts, promotions, and other applicable fees.

If a pricing error occurs on the website, we reserve the right to correct the error and, where appropriate, contact the customer before processing the order.

04 Orders

Submitting an order through our website constitutes a request to purchase the selected products.

We reserve the right to:

• Accept or decline an order.
• Limit quantities of certain products.
• Cancel an order when products are unavailable.
• Cancel an order because of pricing or website errors.
• Contact customers to verify order information when necessary.

An order may not be considered fully accepted until it has been confirmed by Dale City Supermarket.

05 Payment

Customers are responsible for providing accurate payment and billing information.

Where online payment is available, payments may be processed through third-party payment providers. Dale City Supermarket does not intentionally store complete payment-card information unless specifically stated otherwise.

If a payment cannot be successfully processed, the order may be delayed, placed on hold, or cancelled.

06 Delivery and Pickup

If delivery or pickup services are offered, customers are responsible for providing accurate contact and delivery information.

Delivery times are estimates and may be affected by:

• Traffic
• Weather
• Product availability
• Store operations
• Incorrect customer information
• Other circumstances outside our reasonable control

A delivery may be delayed or cancelled when circumstances prevent us from completing the order.

For pickup orders, customers may be required to provide order information or identification before receiving their order.

07 Product Substitutions

If a selected product is unavailable, Dale City Supermarket may contact the customer regarding a replacement where appropriate.

If a suitable replacement is not available or accepted, the unavailable item may be removed from the order and the applicable amount may be refunded or adjusted.

08 Returns, Refunds, and Exchanges

Return, refund, and exchange eligibility may vary depending on the product.

Customers should contact Dale City Supermarket as soon as possible if they receive:

• A damaged product
• An incorrect product
• A missing product
• A product with an issue affecting its condition or quality

For food and other perishable products, customers may be required to provide information about the issue and, where appropriate, photographs or other supporting information.

Certain products may not be eligible for return or exchange due to their nature, condition, health and safety considerations, or applicable law.

Any refund will generally be made using the original payment method where possible.

09 Perishable and Temperature-Sensitive Products

Customers understand that certain grocery, dairy, frozen, and other temperature-sensitive products require appropriate handling and storage.

Once products have been delivered to or collected by the customer, the customer is responsible for storing them appropriately.

10 Promotions and Discounts

Promotional offers, discounts, coupons, and special prices may be subject to additional terms.

Promotions may:

• Have limited availability.
• Have expiration dates.
• Be limited to certain products or customers.
• Be subject to quantity limits.
• Not be combined with other offers unless specifically stated.

Dale City Supermarket reserves the right to modify or discontinue a promotion where permitted by applicable law.

11 Website Use

You agree to use this website only for lawful purposes.

You must not:

• Attempt to interfere with the operation or security of the website.
• Use automated systems to improperly access or collect website information.
• Submit false or misleading information.
• Attempt to gain unauthorized access to website accounts or systems.
• Use the website in a manner that could damage, disable, or impair its operation.

12 Intellectual Property

Unless otherwise stated, the content of this website, including logos, branding, text, graphics, images, designs, and other materials, belongs to Dale City Supermarket or its respective content providers.

You may not reproduce, copy, modify, distribute, or commercially use website content without appropriate permission.

13 Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, maps, social media platforms, or other services.

Dale City Supermarket is not responsible for the content, availability, security, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14 Limitation of Liability

To the extent permitted by applicable law, Dale City Supermarket will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including website interruptions, delivery delays, third-party service failures, or temporary product unavailability.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15 Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

16 Changes to These Terms

Dale City Supermarket may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with the revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

17 Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable to Dale City Supermarket and its operations, without limiting any mandatory consumer protections that may apply.